Jira Service Management

{"xsrfToken":"f7d217f4070fbc8980a7990d6f76211eee4030e9_lout","branding":{"id":"1","key":"uh","name":"SPINCO Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc181e","headerLinkHoverBGColor":"#cc181e","headerBadgeColor":"#cc181e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d13f93a-275a-4230-89bf-699efe1d8955/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTU2NTk1Zi1kZjY5LTQ0YjAtOGMwYy1iNjNkMTg5Mjg1ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkMTNmOTNhLTI3NWEtNDIzMC04OWJmLTY5OWVmZTFkODk1NSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzg0MjQsIm5iZiI6MTczMjE3NzgyNH0.P_r4CzsPBhRLmpTVn-d8QK0c9FLMRv9DEfIWZcPu6Sw&client=c956595f-df69-44b0-8c0c-b63d18928589&mode=fit","logoId":"4d13f93a-275a-4230-89bf-699efe1d8955","isLogoAvailable":true,"helpCenterTitle":"Welcome to SPINCO Support","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"SPINCO is the driver for effective collaboration across the MSF movement to deliver a central source of trusted product information that enables continuous process improvements","userInitialAnnouncementMessageWiki":"Learn more about <a href=\"https://spinco.msf.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SPINCO</a> MSF articles at your fingertips <a href=\"https://unicat.msf.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">unicat.msf.org </a>","translations":{"en-US":{"helpCenterTitle":"Welcome to SPINCO Support","sharedPortalName":"Service Desk","announcementHeader":"SPINCO is the driver for effective collaboration across the MSF movement to deliver a central source of trusted product information that enables continuous process improvements","announcementMessage":"Learn more about [SPINCO|https://spinco.msf.org]\nMSF articles at your fingertips [unicat.msf.org |https://unicat.msf.org]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e00000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/38e59aa3-3b95-401c-99db-85ba6d537629/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTU2NTk1Zi1kZjY5LTQ0YjAtOGMwYy1iNjNkMTg5Mjg1ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4ZTU5YWEzLTNiOTUtNDAxYy05OWRiLTg1YmE2ZDUzNzYyOSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzg0MjQsIm5iZiI6MTczMjE3NzgyNH0.cpORoy2D3YAZT14whK3xNWlr3cBdD1LUvyZJNhpER3s&client=c956595f-df69-44b0-8c0c-b63d18928589&height=300&mode=fit","bannerMediaApiFileId":"38e59aa3-3b95-401c-99db-85ba6d537629","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"uh","projectId":10001,"serviceDeskId":1,"name":"SPINCO Support Portal","description":"Welcome! You can raise a Helpdesk request regarding SPINCO solutions & services. Be it about UniData, UniQuality, unicat or MSL, we're happy to receive your questions and remarks.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"32","name":"Any other Question or Request?","descriptionHtml":"","callToAction":"Any other Question or Request?","introHtml":"Can't find a fit for your remark in any of the above options? Give it to us anyway. We're happy to help.","icon":10518,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[9,8,11,7],"key":""},{"id":"30","name":"Ask for Learning Material","descriptionHtml":"Check out the content on our e-learning portal <a href=\"https://msf.tts-cloud.com/publisher/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>, and see first if you can't find what you want to learn there.","callToAction":"Ask for Learning Material","introHtml":"Can't find what you're looking for in our e-learning tutorials and documentation? Let us know! For MSL learning material, write your OC Warrantor, they will pass your need on to us.","icon":10564,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[10,9,11,7],"key":""},{"id":"37","name":"Linkage/API service is interrupted","descriptionHtml":"","callToAction":"Linkage/API service is interrupted","introHtml":"The automated downlink from UniData to my system is interrupted.","icon":10489,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[7],"key":""},{"id":"39","name":"MSL user account request","descriptionHtml":"Please indicate if you are requesting access to the active MSL tool or to the training site. Put all the necessary information is in this handy <a href=\"https://msfintl.sharepoint.com/:x:/s/msfintlcommunities/msl/EQXpaR_Vi35Kr3mQfupTX6wByNs1V4zOUq-3vf3nTgVDqw?e=4%3A70oY2X&at=9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">excel overview</a> here.","callToAction":"MSL user account request","introHtml":"If you're an OC Warrantor, you can ask for a new user account in the MSL tool. Please indicate their role in MSL (Cell, Coordination, Field, Med Advisor, etc.), and what mission and/or project to attach them to. The place to put all this information is in this handy excel overview here. <a href=\"https://msfintl.sharepoint.com/:x:/s/msfintlcommunities/msl/EQXpaR_Vi35Kr3mQfupTX6wByNs1V4zOUq-3vf3nTgVDqw?e=4%3A70oY2X&at=9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MSL XL account setup</a>. Even for the MSL training site. If you're a project responsible in MSF's field, or otherwise involved in the MSL process, contact your OC's Warrantor, and they'll pass your need on to us.","icon":10517,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[10],"key":""},{"id":"34","name":"Propose a Change","descriptionHtml":"","callToAction":"Propose a Change","introHtml":"Suggest a change in the current functionalities, that would improve your work with the platform.","icon":10507,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[10,9,8,11,7],"key":""},{"id":"35","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Is one of the functionalities not working as expected? Do you get an error message?","icon":10545,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[9,8,11,7],"key":""},{"id":"41","name":"Report a Bug in the MSL tool (for OC Warrantors ONLY)","descriptionHtml":"If you need to report a bug please indicate: the expected behaviour in the MSL tool, what the current behaviour you are experiencing and why this is blocking/impacting you work, and add a screenshot of the issue you are encountering where we can clearly see the entire screen.","callToAction":"Report a Bug in the MSL tool (for OC Warrantors ONLY)","introHtml":"Is one of the MSL tool functionalities not working as expected? Do you get an error message?","icon":10545,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[10],"key":""},{"id":"22","name":"Request a Menu/View change in the interface","descriptionHtml":"","callToAction":"Request a Menu/View change in the interface","introHtml":"Ask for a change in the organization of a table view, the lefthand menu, or both. Conditions apply in what can be changed.","icon":10563,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[9,7],"key":""},{"id":"23","name":"Request a Report","descriptionHtml":"Please provide a mockup of the report in an Excel format.","callToAction":"Request a Report","introHtml":"Ask for the creation of a data report, or the modification of an existing one. For MSL, only an OC Warrantor can request one. Please contact them with your needs, and they will pass them on to us.","icon":10468,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[10,9,11,7],"key":""},{"id":"42","name":"Request a Template Upload in the MSL Tool ","descriptionHtml":"Warrantors, send us your Template list, using the available empty forms. Please indicate the medical activity designation for the template, and whether you represent an OC or IWG.","callToAction":"Request a Template Upload in the MSL Tool ","introHtml":"If you're an OC Warrantor, you can request for a Template to be uploaded. Are you a medical focal person in an OC, and you want to have your template list for a certain medical topic to be available in the MSL Tool? Contact your OC's Warrantor and they'll take care of the request.","icon":10550,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[10],"key":""},{"id":"38","name":"Request about Linkage, REST or API service","descriptionHtml":"","callToAction":"Request about Linkage, REST or API service","introHtml":"Ask for a (mass) resynchronization of article information through your established linkage channel.","icon":10477,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[7],"key":""},{"id":"40","name":"Request an MSL Menu/View change ","descriptionHtml":"Warrantors, loop the Tool Owner and your colleagues in to your request by adding their mail address in the designated field in the form.","callToAction":"Request an MSL Menu/View change ","introHtml":"OC Warrantors can ask for a change in the organization of a table view, the lefthand menu, or both. You need approval of the MSL Tool owner - so link them into your request if they're not aware.","icon":10563,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[10],"key":""},{"id":"31","name":"Request concerning Data Content","descriptionHtml":"Do you want to comment on certain content of unicat? Please sign in and click the Feedback button on the article page. You may also send an email: for logistical items, mail to SPINCO.logistics@msf.org; for medical items, mail to SPINCO.medical@msf.org.","callToAction":"Request concerning Data Content","introHtml":"Do you have a remark about the content found on UniData, unicat or another of our solutions?","icon":10479,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[9,8,11,7],"key":""},{"id":"43","name":"Request to activate a Project and its Users in the MSL Tool","descriptionHtml":"Warrantors, please indicate what mission/project you wish to activate. If you want to add new users, please indicate their role in MSL (Cell, Coordination, Field, Med Advisor, etc.), and what mission and/or project to attach them to. The place to put all this information is in this handy excel overview here. <a href=\"https://msfintl.sharepoint.com/:x:/s/msfintlcommunities/msl/EQXpaR_Vi35Kr3mQfupTX6wByNs1V4zOUq-3vf3nTgVDqw?e=4%3A70oY2X&at=9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MSL XL account setup</a>","callToAction":"Request to activate a Project and its Users in the MSL Tool","introHtml":"You're an OC Warrantor and you want a Project to be activated in the MSL Tool. If you're not, contact your OC's Warrantor and you they will take care of your request.","icon":10497,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[10],"key":""},{"id":"36","name":"The site or a usual service is unavailable","descriptionHtml":"","callToAction":"The site or a usual service is unavailable","introHtml":"Is the system down or so slow you can't work? A usual function or service is not available in the interface? Let us know.","icon":10512,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[10,9,8,11,7],"key":""},{"id":"17","name":"User account- related Request ","descriptionHtml":"","callToAction":"User account- related Request ","introHtml":"Have your permissions adapted to your role, or any account-related questions. Personalized notification emails are also a possible service.","icon":10517,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[9,11,7],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"48","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"UniData"},{"id":8,"name":"unicat"},{"id":9,"name":"UniQuality"},{"id":10,"name":"MSL"},{"id":11,"name":"UniLocal"}],"orderMapping":{"9":[36,35,34,17,23,22,31,30,32],"8":[36,35,34,31,32],"11":[36,35,17,31,34,30,23,32],"10":[36,41,39,43,30,42,23,40,34],"7":[36,37,35,34,17,23,22,38,31,30,32]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fe8991ef-37a3-3ba1-b51a-9d45afe11b22","appLinkName":"System Confluence","appLinkUrl":"https://spinco.atlassian.net/wiki","spaceKey":"UNIDATA","spaceName":"UniData","spaceUrl":"https://spinco.atlassian.net/wiki/spaces/UNIDATA","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":1,"kbLinkDomainURLs":["https://spinco.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"Try unicat: MSF articles at your fingertips","userLanguageMessageWiki":"<a href=\"https://unicat.msf.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">unicat.msf.org </a>","defaultLanguageHeader":"Try unicat: MSF articles at your fingertips","defaultLanguageMessage":"[unicat.msf.org |https://unicat.msf.org]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTU2NTk1Zi1kZjY5LTQ0YjAtOGMwYy1iNjNkMTg5Mjg1ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzkwMjQsIm5iZiI6MTczMjE3NzgyNH0.9vaRYJBurZ59IcmxsrOPaZFQ8eE9_id_Pna68TxSd3I","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"c956595f-df69-44b0-8c0c-b63d18928589","tokenDurationInMins":20}},"kbPage":{"id":229462,"title":"Article Standardization level","url":"https://spinco.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/229462","space":{"key":"UNIDATA","name":"SPINCO","id":131076},"serviceDeskIds":[1],"appLinkId":"fe8991ef-37a3-3ba1-b51a-9d45afe11b22","idInString":"229462","projects":[{"projectId":10001,"serviceDeskId":1,"portalId":1}]}}