{"xsrfToken":"f64ccdfaf546e1f6d3b42463d87ab4a8c5d2b088_lout","branding":{"id":"1","key":"uh","name":"SPINCO Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc181e","headerLinkHoverBGColor":"#cc181e","headerBadgeColor":"#cc181e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d13f93a-275a-4230-89bf-699efe1d8955/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTU2NTk1Zi1kZjY5LTQ0YjAtOGMwYy1iNjNkMTg5Mjg1ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkMTNmOTNhLTI3NWEtNDIzMC04OWJmLTY5OWVmZTFkODk1NSI6WyJyZWFkIl19LCJleHAiOjE3Mzk4MTcyMDEsIm5iZiI6MTczOTgxNjYwMX0.wJgX_NHkhxiVf6UNLprMC9jqRt9Sw6e-f7QmcEOtYCk&client=c956595f-df69-44b0-8c0c-b63d18928589&mode=fit","logoId":"4d13f93a-275a-4230-89bf-699efe1d8955","isLogoAvailable":true,"helpCenterTitle":"Welcome to SPINCO Support","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"SPINCO is the driver for effective collaboration across the MSF movement to deliver a central source of trusted product information that enables continuous process improvements","userInitialAnnouncementMessageWiki":"<p>Learn more about <a href=\"https://spinco.msf.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">SPINCO</a><br> MSF articles at your fingertips <a href=\"https://unicat.msf.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">unicat.msf.org </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to SPINCO Support","sharedPortalName":"Service Desk","announcementHeader":"SPINCO is the driver for effective collaboration across the MSF movement to deliver a central source of trusted product information that enables continuous process improvements","announcementMessage":"Learn more about [SPINCO|https://spinco.msf.org]\nMSF articles at your fingertips [unicat.msf.org |https://unicat.msf.org]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e00000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/38e59aa3-3b95-401c-99db-85ba6d537629/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTU2NTk1Zi1kZjY5LTQ0YjAtOGMwYy1iNjNkMTg5Mjg1ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4ZTU5YWEzLTNiOTUtNDAxYy05OWRiLTg1YmE2ZDUzNzYyOSI6WyJyZWFkIl19LCJleHAiOjE3Mzk4MTcyMDEsIm5iZiI6MTczOTgxNjYwMX0.SZmgQCu1_z3je17GceXj-YKzBkkXvj3NyS3MJgn5wtY&client=c956595f-df69-44b0-8c0c-b63d18928589&height=300&mode=fit","bannerMediaApiFileId":"38e59aa3-3b95-401c-99db-85ba6d537629","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"uh","projectId":10001,"serviceDeskId":1,"name":"SPINCO Support Portal","description":"<p>Welcome! You can raise a Helpdesk request regarding SPINCO solutions & services.<br> Be it about UniData, UniQuality, unicat or MSL, we're happy to receive your questions and remarks.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"32","name":"Any other Question or Request","descriptionHtml":"","callToAction":"Any other Question or Request","introHtml":"<p>Can't find a fit for your remark in any of the above options? Give it to us anyway and we'll sort it. We're happy to help.</p>","icon":10658,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[7,8,9,11,10],"key":""},{"id":"39","name":"MSL user account request","descriptionHtml":"<p>Please indicate if you are requesting access to the active MSL tool or to the training site. Put all the necessary information is in this handy <a href=\"https://msfintl.sharepoint.com/:x:/s/msfintlcommunities/msl/EQXpaR_Vi35Kr3mQfupTX6wByNs1V4zOUq-3vf3nTgVDqw?e=4%3A70oY2X&at=9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">excel overview</a> here.</p>","callToAction":"MSL user account request","introHtml":"<p>If you're an OC Warrantor, you can ask for a new user account in the MSL tool. Please indicate their role in MSL (Cell, Coordination, Field, Med Advisor, etc.), and what mission and/or project to attach them to. The place to put all this information is in this handy excel overview here. <a href=\"https://msfintl.sharepoint.com/:x:/s/msfintlcommunities/msl/EQXpaR_Vi35Kr3mQfupTX6wByNs1V4zOUq-3vf3nTgVDqw?e=4%3A70oY2X&at=9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MSL XL account setup</a>. Even for the MSL training site. If you're a project responsible in MSF's field, or otherwise involved in the MSL process, contact your OC's Warrantor, and they'll pass your need on to us.</p>","icon":10517,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[10],"key":""},{"id":"34","name":"Propose a Change","descriptionHtml":"","callToAction":"Propose a Change","introHtml":"<p>Suggest a change in the current functionalities, that would improve your work with the platform.</p>","icon":10507,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[7,8,9,11,10],"key":""},{"id":"36","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Let us know that a usual site or service isn't working as expected</p>","icon":10545,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[7,8,9,11,10],"key":""},{"id":"22","name":"Request a Menu/View change in the interface","descriptionHtml":"","callToAction":"Request a Menu/View change in the interface","introHtml":"<p>Ask for a change in the organization of a table view, the lefthand menu, or both. Conditions apply in what can be changed.</p>","icon":10563,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[7,9],"key":""},{"id":"42","name":"Request a Template Upload in the MSL Tool ","descriptionHtml":"<p>Warrantors, send us your Template list, using the available empty forms. Please indicate the medical activity designation for the template, and whether you represent an OC or IWG.</p>","callToAction":"Request a Template Upload in the MSL Tool ","introHtml":"<p>If you're an OC Warrantor, you can request for a Template to be uploaded. Are you a medical focal person in an OC, and you want to have your template list for a certain medical topic to be available in the MSL Tool? Contact your OC's Warrantor and they'll take care of the request.</p>","icon":10550,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[10],"key":""},{"id":"38","name":"Request about Linkage, REST or API service","descriptionHtml":"","callToAction":"Request about Linkage, REST or API service","introHtml":"<p>Ask for a (mass) resynchronization of article information through your established linkage channel.</p>","icon":10477,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[7],"key":""},{"id":"40","name":"Request an MSL Menu/View change ","descriptionHtml":"<p>Warrantors, loop the Tool Owner and your colleagues in to your request by adding their mail address in the designated field in the form.</p>","callToAction":"Request an MSL Menu/View change ","introHtml":"<p>OC Warrantors can ask for a change in the organization of a table view, the lefthand menu, or both. You need approval of the MSL Tool owner - so link them into your request if they're not aware.</p>","icon":10563,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[10],"key":""},{"id":"43","name":"Request to activate a Project and its Users in the MSL Tool","descriptionHtml":"<p>Warrantors, please indicate what mission/project you wish to activate. If you want to add new users, please indicate their role in MSL (Cell, Coordination, Field, Med Advisor, etc.), and what mission and/or project to attach them to. The place to put all this information is in this handy excel overview here. <a href=\"https://msfintl.sharepoint.com/:x:/s/msfintlcommunities/msl/EQXpaR_Vi35Kr3mQfupTX6wByNs1V4zOUq-3vf3nTgVDqw?e=4%3A70oY2X&at=9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MSL XL account setup</a></p>","callToAction":"Request to activate a Project and its Users in the MSL Tool","introHtml":"<p>You're an OC Warrantor and you want a Project to be activated in the MSL Tool. If you're not, contact your OC's Warrantor and you they will take care of your request.</p>","icon":10497,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[10],"key":""},{"id":"31","name":"Request to create, change, or remove data ","descriptionHtml":"<p>Do you want to comment on certain content of unicat? Please sign in and click the Feedback button on the article page. You may also send an email: for logistical items, mail to SPINCO.logistics@msf.org; for medical items, mail to SPINCO.medical@msf.org.</p>","callToAction":"Request to create, change, or remove data ","introHtml":"<p>Ask for support in changing and information, uploading new info, or getting rid of incorrect information</p>","icon":10528,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[7,8,9,11],"key":""},{"id":"84","name":"Share a new idea","descriptionHtml":"","callToAction":"Share a new idea","introHtml":"<p>Share with us an idea for something that could help your work but doesn't yet exist in a SPINCO Solution</p>","icon":10539,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[7,8,9,11,10],"key":""},{"id":"23","name":"Support getting Data or a Report","descriptionHtml":"<p>Please provide a mockup of the report in an Excel format.</p>","callToAction":"Support getting Data or a Report","introHtml":"<p>Get support in getting data or a report out of the solutions</p>","icon":10692,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[7,9,11,10],"key":""},{"id":"30","name":"Support in how the system works","descriptionHtml":"<p>Check out the content on our e-learning portal <a href=\"https://msf.tts-cloud.com/publisher/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>, and see first if you can't find what you want to learn there.</p>","callToAction":"Support in how the system works","introHtml":"<p>Not sure how to do something? Ask us, and we'll point you in the right direction</p>","icon":10727,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[7,9,11,10],"key":""},{"id":"49","name":"The sites or API are not working as expected","descriptionHtml":"","callToAction":"The sites or API are not working as expected","introHtml":"<p>A solution or API service is not available or working like they should</p>","icon":10512,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[7,8,9,11,10],"key":""},{"id":"17","name":"User account- related Request ","descriptionHtml":"","callToAction":"User account- related Request ","introHtml":"<p>Have your permissions adapted to your role, or any account-related questions. Personalized notification emails are also a possible service.</p>","icon":10517,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[7,9,11],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"37","name":"Linkage/API service is interrupted","descriptionHtml":"","callToAction":"Linkage/API service is interrupted","introHtml":"<p>The automated downlink from UniData to my system is interrupted.</p>","icon":10489,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"35","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Is one of the functionalities not working as expected? Do you get an error message?</p>","icon":10545,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"41","name":"Report a Bug in the MSL tool (for OC Warrantors ONLY)","descriptionHtml":"<p>If you need to report a bug please indicate: the expected behaviour in the MSL tool, what the current behaviour you are experiencing and why this is blocking/impacting you work, and add a screenshot of the issue you are encountering where we can clearly see the entire screen.</p>","callToAction":"Report a Bug in the MSL tool (for OC Warrantors ONLY)","introHtml":"<p>Is one of the MSL tool functionalities not working as expected? Do you get an error message?</p>","icon":10545,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"48","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Problems are defined as the root cause of Incidents, and can be raised internally by the team to track recurring issues</p>","icon":10521,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"82","name":"Unsupported Request","descriptionHtml":"","callToAction":"Unsupported Request","introHtml":"<p>Requests which are not part of the service offering of SPINCO Support Team</p>","icon":10678,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[],"key":""},{"id":"51","name":"Unsupported Request","descriptionHtml":"","callToAction":"Unsupported Request","introHtml":"<p>Any request which is not supported by the Service Desk</p>","icon":10592,"iconUrl":"https://spinco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"UniData"},{"id":8,"name":"unicat"},{"id":9,"name":"UniQuality"},{"id":10,"name":"MSL"},{"id":11,"name":"UniLocal"}],"orderMapping":{"10":[36,39,43,30,42,23,40,34,49,84,32],"9":[36,34,17,23,22,31,30,32,49,84],"11":[36,17,31,34,30,23,32,49,84],"8":[36,34,31,32,49,84],"7":[36,34,17,23,22,38,31,30,32,49,84]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fe8991ef-37a3-3ba1-b51a-9d45afe11b22","appLinkName":"System Confluence","appLinkUrl":"https://spinco.atlassian.net/wiki","spaceKey":"UNIDATA","spaceName":"UniData","spaceUrl":"https://spinco.atlassian.net/wiki/spaces/UNIDATA","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":1,"kbLinkDomainURLs":["https://spinco.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"Try unicat: MSF articles at your fingertips","userLanguageMessageWiki":"<p><a href=\"https://unicat.msf.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">unicat.msf.org </a></p>","defaultLanguageHeader":"Try unicat: MSF articles at your fingertips","defaultLanguageMessage":"[unicat.msf.org |https://unicat.msf.org]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTU2NTk1Zi1kZjY5LTQ0YjAtOGMwYy1iNjNkMTg5Mjg1ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzk4MTc4MDEsIm5iZiI6MTczOTgxNjYwMX0.gH7_0rGzOSDwMtzkGA7T6dnTpXBVbYlg_PGWv1CgpDg","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"c956595f-df69-44b0-8c0c-b63d18928589","tokenDurationInMins":20}},"kbPage":{"id":419627015,"title":"Release Notes - unicat - 2.2 - Apr 12 2024","url":"https://spinco.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/419627015","space":{"key":"UN","name":"unicat","id":786486},"serviceDeskIds":[1],"appLinkId":"fe8991ef-37a3-3ba1-b51a-9d45afe11b22","idInString":"419627015","projects":[{"projectId":10001,"serviceDeskId":1,"portalId":1}]}}